Patient Confidence Leader

The idea of the Patient Confidence Leader competition is to honor medical facilities that take exceptional care of the quality of patient service and professionalism in building relationships in the health care market. This competition aims to support the Polish health care sector and promote facilities that maintain the highest quality and professional standards in cooperation with external stakeholders.

The evaluation of contestants is carried out using the "mystery shopper" method. Jury members anonymously visit establishments, make telephone contacts, write emails as Patients, and evaluate social media activity. Among other things, the availability of necessary information and the quality of medical facilities' websites are examined.

Facilities that pass the mystery shopper evaluation and score high receive the "Patient Confidence Leader" Seal of Quality. The best facilities, such as our Institute, are additionally awarded Statuettes and Extraordinary Distinctions by the competition's experts.

The competition is organized by the European Center for Quality Research, and the event is held under the honorary patronage of the JM Rector of the Karol Marcinkowski Medical University in Poznan, Prof. Andrzej Tykarski, and the Dean of the Faculty of Health Sciences at the Piastów Śląskich Medical University in Wroclaw, Prof. Anna Kołcz.

We are extremely proud of the award we have received and would like to thank our patients for the trust they place in us. This is a great honor for us and motivation to continue working to raise the standards of service and quality of medical services.

We invite you to follow us further on our website and on social media on Facebook, Instagram and YouTube, where you will find more information about our services and achievements.

See other entries

June 18, 2026

Clubfoot isn't the end of the world

Clubfoot is a congenital defect that is present at birth. It is characterized by a specific foot alignment consisting of four elements: plantar flexion, heel varus, cavus deformity, and forefoot adduction. A foot deformed in this way resembles a golf club in shape, hence the English name for the condition, “clubfoot.” In Poland, this condition affects approximately 1 in 1,000 newborns. As Dr. Kapiński explains, the key […]

June 18, 2026

Monika's Story: How Osseointegration Restored Her Freedom After 36 Years of Living with an Amputation

Monika has been living with an amputated leg for 36 years. Over the past 15 years, she has struggled with increasing difficulties related to her socket prosthesis, which at one point brought her to the brink of deciding to switch to a wheelchair. Her story is a journey toward osseointegration, an innovative method involving the implantation of a prosthesis directly into the bone, which eliminates the need for […]

June 18, 2026

The Process of Obtaining a Disability Determination for a Child, Step by Step

A diagnosis of a disability in a child is an enormous emotional challenge for parents. Shortly thereafter, however, another equally difficult task arises: navigating the maze of procedures and bureaucracy. Natalia Gos, a physician assistant at the Paley European Institute who has been helping families through this process for years, shares practical insights on how to effectively obtain the necessary documents and support […]